Terms and Conditions

These Terms form a binding agreement between you and Baig Traders Inc., doing business as Tweak Printing. By using the website, creating an account, submitting a quote request, approving a proof, placing an order, or otherwise accepting these Terms, you agree to them and to the policies incorporated below.

Our Privacy Policy, Refund and Cancellation Policy, and Shipping and Pickup Policy are incorporated into these Terms.

You must be at least 18 years old and legally capable of entering a contract. If you act for a company, school, nonprofit, team, organization, or another person, you represent that you have authority to bind that customer and authorize the submitted content and transaction.

You must provide accurate information, protect your credentials, and promptly notify us of unauthorized use. You are responsible for activity occurring through your account to the extent permitted by law. We may suspend or restrict an account for suspected fraud, misuse, security risks, unpaid balances, abusive conduct, or violations of these Terms.

A website submission is a request for review, not an accepted order, guaranteed price, production commitment, or promise of availability. Automated estimates are informational. A binding order exists only after we confirm the scope and price, accept the project, receive any required payment or deposit, and provide order confirmation.

We may correct pricing, specification, typographical, or calculation errors before accepting an order. If a correction materially changes an already-paid order, we will request approval or provide any cancellation rights required by law.

You retain ownership of content you lawfully own. You grant Tweak Printing and its service providers a non-exclusive, worldwide, royalty-free license to access, copy, modify, format, reproduce, manufacture, display privately, transmit, and otherwise use submitted content as reasonably necessary to evaluate, design, proof, produce, fulfill, support, document, and enforce your project.

You represent and warrant that you own or have sufficient permission to use every logo, image, trademark, name, photograph, design, font, message, and other element you submit, and that our authorized use will not infringe or violate intellectual-property, privacy, publicity, contractual, or other rights.

Unless separately agreed in writing, our preexisting tools, templates, production methods, software, mockup systems, know-how, and general design elements remain ours. Payment for a project does not transfer those rights.

We may reject, stop, or cancel work that we reasonably believe:

• Infringes intellectual-property, privacy, publicity, or other legal rights.
• Is unlawful, fraudulent, deceptive, threatening, exploitative, or intended to facilitate wrongdoing.
• Contains sexual content involving minors, nonconsensual intimate material, credible threats, or targeted harassment.
• Misrepresents official credentials, government documents, certifications, safety markings, or authorization.
• Creates unreasonable safety, reputational, payment, production, or legal risk.
• Attempts to interfere with the website, accounts, security, or other customers.

Rejection does not mean we have reviewed or approved the legality of any content we accept. The customer remains responsible for submitted content.

Design work may require a separate fee or deposit. Unless a quote states otherwise, included revisions are limited to those expressly identified. Additional concepts, revisions, rebuilding, file correction, licensing, rush work, or scope changes may require additional payment and time.

A proof is the customer’s opportunity to verify spelling, names, numbers, dates, dimensions, quantities, placement, colors, artwork, layout, and other details. Approval authorizes production. We are not responsible for errors visible in an approved proof or for instructions, measurements, or content supplied or approved by the customer, except where applicable law provides otherwise.

Screens and digital proofs do not perfectly reproduce physical output. Color, texture, alignment, placement, dimensions, finish, material, garment sizing, grain, coating, embroidery, print density, and other characteristics can vary across equipment, substrates, batches, vendors, monitors, and lighting.

Reasonable trade and production tolerances are not defects. Exact color matching requires advance written agreement and may involve samples, special materials, or added charges. Products from separate runs may not match precisely.

Materials, garments, colors, sizes, parts, and third-party products are subject to availability. We will seek approval before a material substitution that substantially changes the project. Industry-standard overrun or underrun treatment applies only when expressly disclosed in the quote; otherwise, billing will reflect the confirmed order quantity or an approved adjustment.

Customer-supplied garments, products, media, or other property are processed at the customer’s risk because unknown materials, coatings, prior treatments, age, and manufacturing variations can affect production. Unless we separately agree otherwise, our maximum responsibility for verified damage caused solely by our production error is limited to the reasonable replacement value of the affected customer-supplied item, excluding sentimental value, lost profit, and consequential loss.

Prices are stated in U.S. dollars unless clearly identified otherwise. Quotes expire on the date shown or, if no date is shown, 30 days after issuance. Scope changes, customer delays, expedited requests, supplier changes, taxes, shipping, customs, special handling, and additional revisions may affect the total.

Required deposits must clear before work begins. Remaining balances are due according to the quote and may be required before production, shipment, or pickup. We may pause work, withhold delivery, or cancel an order for overdue payment. Customers remain responsible for lawful taxes and approved charges.

Payments may be processed by Stripe or another disclosed provider. Use of a payment service may be subject to that provider’s terms. You authorize us and the provider to charge the approved amount and to process eligible refunds.

Contact us promptly before initiating a chargeback so we can investigate. This does not waive any lawful cardholder rights. Knowingly submitting a false payment dispute, using unauthorized payment credentials, or retaining delivered goods while fraudulently reversing payment may result in account restriction and lawful collection activity.

Custom and personalized products are made for a particular customer and generally cannot be resold. Cancellation, return, defect, and refund rules are explained in our Refund and Cancellation Policy. That Policy is part of these Terms.

Production and completion dates are estimates unless we expressly guarantee a date in writing. Timelines generally begin only after final specifications, acceptable artwork, proof approval, required materials, and cleared payment are received. Customer delays and scope changes extend the schedule. Rush fees do not eliminate circumstances outside our reasonable control.

Delivery, delay, customs, risk, address, pickup, and unclaimed-order rules are stated in our Shipping and Pickup Policy.

For shipments to Canada, the recipient is responsible for duties, GST/HST/PST, customs charges, brokerage, and import requirements unless checkout or a written quote expressly says those amounts are included.

You consent to receive electronic records and transactional communications related to accounts, quotes, approvals, orders, payments, shipping, pickup, security, and policies. Clicking an acceptance box, approving a proof, submitting an order, or using another electronic acceptance method may serve as your electronic signature where permitted by law.

Promotional marketing is optional and governed by your consent and applicable law. Withdrawing promotional consent does not prevent necessary transaction or account messages.

We will not intentionally publish confidential customer artwork solely because it was submitted for production. We may request separate permission to photograph or display finished work in our portfolio, social media, advertising, or samples. Where that permission is not included in a separate signed project agreement, we will obtain consent before identifying the customer or publicly displaying nonpublic custom content.

The website may rely on or link to independent services. We are not responsible for independent services’ availability, content, security, or practices. Your use of them may be governed by separate terms.

We may modify, suspend, or discontinue website features and may perform maintenance without liability. We do not guarantee uninterrupted or error-free operation. You may not scrape, reverse engineer, probe, overload, bypass security, introduce malicious code, impersonate others, or use the website unlawfully.

You must inspect an order promptly and report a claimed defect within seven calendar days after delivery or pickup, with the order number, description, and clear photographs. We may inspect or request return of the affected product. For a verified defect caused by us, we may choose an appropriate remedy: correction, repair, replacement, reprint, store credit, partial refund, or refund of the affected item.

This limited remedy does not cover approved-proof errors, customer instructions, normal tolerances, expected material or color variations, improper use or care, third-party alterations, ordinary wear, or damage occurring after delivery. Non-waivable statutory warranties remain unaffected.

To the maximum extent permitted by law, the website and services are provided “as is” and “as available,” and we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation, except for warranties that cannot lawfully be excluded and the express limited remedy stated above.

To the maximum extent permitted by law, Tweak Printing and its owners, officers, employees, contractors, and providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profit, lost opportunity, business interruption, replacement advertising, or reputational loss.

To the maximum extent permitted by law, our aggregate liability arising from a particular quote, order, product, or service will not exceed the amount actually paid to us for the affected portion of that transaction. These limitations do not apply where prohibited or to liability that cannot legally be limited.

To the extent permitted by law, you will defend, indemnify, and hold harmless Tweak Printing and its owners, officers, employees, contractors, and providers from third-party claims, damages, judgments, costs, and reasonable attorneys’ fees arising from customer content, your lack of authorization, your unlawful instructions, your breach of these Terms, or your misuse of the website or products. We may control the defense of a covered claim, and you will reasonably cooperate. This obligation does not apply to the extent a claim was caused by our own unlawful conduct.

Before filing arbitration, either party must send a written notice describing the dispute and requested resolution. Send notices to legal@tweakprinting.com and 2003 Susanna Way, Crest Hill, Illinois 60403. The parties will attempt in good faith to resolve the matter for 30 days.

If unresolved, and except for eligible small-claims matters or requests for temporary relief involving intellectual property, security, fraud, or unauthorized use, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs this arbitration provision. Hearings may occur remotely, by documents, or at a reasonably convenient location as the rules permit.

Arbitration must proceed only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, or representative action in arbitration. If a final court determines that a particular claim or remedy cannot lawfully be arbitrated individually, that portion will proceed in court after arbitrable matters are completed.

30-day opt-out: You may opt out of arbitration by emailing legal@tweakprinting.com within 30 days after first accepting these Terms. Include your full name, account email, mailing address, and a clear statement that you opt out of the arbitration agreement. Opting out does not affect the remaining Terms.

Illinois law governs these Terms, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs arbitration. If a dispute is not subject to arbitration, the parties consent to the state or federal courts serving Will County, Illinois, unless applicable consumer law requires another location. Non-waivable rights under the law of a customer’s residence remain unaffected.

These Terms and an accepted quote or written project agreement form the agreement for the relevant transaction. Project-specific written terms control over conflicting general terms. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. You may not transfer your agreement without our written consent; we may transfer it as part of a business reorganization or sale. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations for completed work.

We may update these Terms prospectively. The effective date and version appear above. Material changes will receive notice when required. Questions may be sent to legal@tweakprinting.com, (630) 895-0444, or our mailing address listed above.

For quote and pre-production project questions, contact quote@tweakprinting.com. For account, order, refund, delivery, or pickup assistance, contact support@tweakprinting.com.