Refund and Cancellation Policy

A quote request is not an order and can be withdrawn before we accept it. If no payment has been made and no design, sourcing, or production work has begun, there is ordinarily no cancellation charge.

Request cancellation promptly by emailing support@tweakprinting.com. Cancellation is not effective until we confirm it in writing. Depending on project status:

• Before work begins: eligible payments may be refunded, less non-refundable transaction charges or specifically disclosed sourcing costs where permitted by law.
• After design, preparation, sourcing, or setup begins: completed work, design fees, setup charges, special-order materials, licenses, shipping, and other committed costs are non-refundable. Any remaining unearned balance may be refunded.
• After proof approval or production begins: the custom order cannot ordinarily be cancelled, returned, or refunded.
• After completion: non-defective custom products are final sale, even if no longer needed, the event is cancelled, preferences change, or customer-provided information was incorrect.

A quote or invoice may identify a deposit or fee as non-refundable. Even when not expressly labeled, amounts attributable to completed design work, consultations, setup, proofs, rush scheduling, licensed assets, special-order materials, outsourced work, and other nonrecoverable commitments are not refundable after those costs are incurred, to the extent permitted by law.

Proof approval confirms that the customer reviewed and accepted spelling, names, numbers, dates, artwork, placement, dimensions, colors, quantities, materials, and layout. We do not provide refunds or free reprints for an error visible in an approved proof or caused by customer-provided instructions, files, measurements, content, or selections.

A screen or digital proof is an approximation. Reasonable differences in color, material, texture, finish, sizing, placement, alignment, coating, embroidery, printing, and production batches are not defects.

Inspect products immediately. A claim must be submitted within seven calendar days after delivery or pickup and include the order number, a clear description, quantity affected, and photographs showing the issue. Keep the products and packaging until we finish reviewing the claim.

We may request additional photographs, inspection, carrier documentation, or return of affected items. Do not discard, alter, use, wash, install, resell, or repair disputed products before receiving instructions if doing so could prevent evaluation.

If we verify a defect or production error caused by Tweak Printing, we will choose a commercially reasonable remedy based on the circumstances:

• Correction or repair.
• Replacement or reprint of the affected quantity.
• Store credit.
• Partial refund reflecting the affected portion.
• Refund of the affected item when another remedy is not appropriate.

A refund or replacement may require return of the affected product. Remedies apply only to the defective portion, not unaffected products. Mandatory consumer remedies that cannot be limited remain available.

• Errors, omissions, or dimensions supplied or approved by the customer.
• Expected color differences between screens, proofs, substrates, printers, inks, thread, batches, and lighting.
• Normal trade tolerances in size, alignment, print placement, cutting, finishing, quantity, or material.
• Garment or product sizing differences between brands or manufacturing batches.
• Damage from improper care, washing, installation, storage, handling, weather exposure, misuse, ordinary wear, or third-party alteration.
• Carrier delays or damage handled under the Shipping and Pickup Policy.
• Customer dissatisfaction based solely on changed preference after an accurate approved order was produced.

Printing, embroidery, engraving, pressing, coating, installation, or other work on customer-supplied property involves risk. Unknown materials, coatings, age, wear, prior treatments, and manufacturing differences can cause unexpected results. If an item is damaged solely because of our verified production error, our responsibility is limited, to the extent permitted by law, to the reasonable replacement value of the affected blank item or another remedy we approve. Sentimental value, lost profit, and consequential losses are excluded.

A ready-made product that has not been customized, worn, washed, used, damaged, or marked final sale may be eligible for return within 14 calendar days after delivery. Contact us before returning anything. Unauthorized returns may be refused.

The customer is responsible for return shipping unless the item was defective, damaged in transit, or incorrectly supplied by us. Original shipping and customs charges are not refundable unless required by law. Personalized, made-to-order, downloadable, clearance, hygiene-sensitive, and final-sale products are not returnable.

Approved refunds are issued to the original payment method when reasonably possible. Processing time depends on the payment provider and financial institution. We may deduct disclosed non-refundable costs or the value of used, missing, altered, or damaged returned items where permitted by law.

Contact us at support@tweakprinting.com or (630) 895-0444 so we can investigate before initiating a chargeback. This request does not restrict lawful cardholder rights. We may provide the payment provider with the quote, acceptance record, proof approval, communications, production records, tracking, pickup confirmation, and this Policy when responding to a dispute.

Nothing in this Policy eliminates rights or remedies that cannot be waived under applicable U.S., state, provincial, territorial, or Canadian consumer law. To request cancellation, return authorization, or defect review, contact support@tweakprinting.com or (630) 895-0444.