Shipping and Pickup Policy

We currently ship to eligible addresses in the United States and Canada. Some products, destinations, carriers, or services may be unavailable because of size, safety, customs, supplier, legal, or carrier restrictions. Local pickup is available only when offered in the quote or checkout.

Production estimates ordinarily begin after we receive all required information, acceptable artwork, final proof approval, materials, and cleared payment. Shipping estimates begin after carrier acceptance. Weekends, holidays, customer delays, revisions, payment delays, supplier shortages, customs, weather, carrier disruption, and force-majeure events can affect timing.

If no shipping time is stated for an online merchandise order, we will follow applicable law regarding shipment timing. If we cannot ship within a promised or legally required period, we will provide any legally required delay notice and opportunity to consent to the delay or cancel for an eligible refund.

Customers must provide a complete and accurate recipient name, street address, unit, city, state or province, postal code, country, email, and phone number. Review the confirmation immediately. Address changes are not guaranteed after fulfillment begins.

Additional shipping, return, correction, storage, or reshipment costs resulting from an incorrect or incomplete customer-provided address may be charged to the customer, unless the error was ours.

Shipping charges may be based on destination, service level, dimensions, weight, value, special handling, insurance, and carrier rates. We may select the carrier and service unless a written quote states otherwise. Tracking is provided when available but may not update immediately.

Prices and shipping charges are in U.S. dollars unless expressly stated otherwise. For Canadian shipments, the recipient is the importer and is responsible for applicable customs duties, GST/HST/PST, brokerage, carrier handling, import documentation, and other governmental or carrier charges unless the quote or checkout expressly states they are included.

Customs agencies and carriers control assessment and release. Customs delay is outside our direct control. Refusal to pay import charges or accept delivery may result in return, abandonment, or disposal. Refunds, if any, will be reduced by nonrecoverable production, shipping, customs, brokerage, return, and handling costs to the extent permitted by law.

Delivery occurs according to the carrier’s confirmation, subject to applicable law. Customers should arrange secure receipt and promptly retrieve packages. We are not responsible for theft, weather exposure, or loss occurring after properly documented delivery, unless applicable law requires otherwise.

If signature confirmation, insurance, special access, appointment delivery, liftgate, inside delivery, or another service is required, it must be agreed before shipment and may involve additional cost.

Inspect the package and products promptly. Report visible carrier damage, shortages, or missing packages to support@tweakprinting.com within seven calendar days after delivery or the expected delivery date. Include the order number, photographs of all packaging and affected products, quantities, and tracking information.

Keep the contents and packaging while the claim is reviewed. We may require cooperation with a carrier investigation, police report, affidavit, or inspection. Remedies depend on the investigation, applicable law, carrier terms, and available insurance.

Wait for a “ready for pickup” notice before arriving. The person collecting an order may be required to provide the order number, identification, or written authorization. Inspect the order at pickup when practical and report apparent issues promptly.

Pickup hours and location will be stated in the confirmation. Production estimates are not pickup appointments. An order is not released until required balances are paid or approved terms are satisfied.

We may send reminders when a completed order remains unclaimed. Orders not collected within 30 days may incur reasonable storage charges after notice. If an order remains unclaimed for 60 days after it becomes ready and reasonable notice has been attempted, we may treat it as abandoned and recycle, donate, destroy, or otherwise dispose of it to the extent permitted by law. Payments already applied to custom work and storage remain non-refundable.

We are not responsible for delay caused by severe weather, natural disaster, fire, utility or network interruption, labor disruption, government action, customs, carrier failure, supplier shortage, epidemic, civil disturbance, or another event beyond reasonable control. We will communicate material delays and provide options required by applicable law.

Questions, address corrections, pickup coordination, and delivery claims should be sent to support@tweakprinting.com or (630) 895-0444. Include the quote or order reference whenever possible.